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IT Product Manager

Company: Labcorp
Location: Burlington
Posted on: October 3, 2021

Job Description:

We are actively looking for an experienced and driven Technical Product Manager to help drive the platform strategy for our home kit platform. Labcorp is a one-of-a-kind World Healthcare Diagnostics & Global Life Sciences company that is deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services.

This exciting role is part of a recently formed team within Corporate IT and you will have overall responsibility for the product lifecycle of the technology platform and processes that bring various home-based collection kits to market at the speed of business - from the urgent COVID-19 kits to wellness kits.

As a platform thinker with a strong technical background, you will help build out the strategy for this modern cloud-based platform by bringing differentiated high-value capabilities to life. These capabilities will be scalable and composable for differing customer workflows. You will do this by championing standardization and by leveraging the ecosystem/ interconnectivity across the network of value streams that enable the end-to-end home collection experience.

You will work closely with various business and technology leaders to understand opportunities and their fit to available capabilities. Your ability to build relationships, collaborate with and influence leaders across Sales, Marketing, RCM, Corporate Operations, IT, etc. will be key to your success.

You will also be the key connective tissue with the engineering team. The clarity of your strategy, expressed as product roadmaps, and your ability to convert these into right-size epics, features and user stories will determine the engineering team's priorities as the team uses agile methods to iterate on initiatives and generate tangible business value.

Most importantly, you'll be directly engaged in building products on a platform that powers clear, confident healthcare decisions for patients, providers and payers at an organization that is deeply committed to "Improving Health. Improving Lives".

 

Responsibilities

  • Identify, develop strategic rationale and business cases and lead development of products/ solutions to address unmet customer needs.
  • Assist sales in translating customer needs into existing solutions or identifying gaps/features.
  • Partner with various internal organizations - Sales, Marketing , Corporate Operations, Revenue Cycle Management, IT, etc. on product/solution design.
  • Maintaining roadmaps that outline technical capability and features to help focus engineering team priorities.
  • Defining and tracking success metrics across the value stream.
  • Ensure Stakeholder alignment via regular communication and periodic executive reviews.
  • Be able to step in and perform some activities that are not core to the role, on an as-needed basis to ensure a great customer experience. Some examples are -
    • Vendor Management and Professional services.
    • Customer service queries from the field.
License/Certification/Education: Normally requires a B.S. Degree in Computer Science or MBA with at least 7 years of Product Management experience.
 
  • Strong technical background and ability to apply technology in solving business needs.
  • Proven ability to establish trust with and influence senior leaders.
  • Strong executive presence and confidence to challenge the status quo.
  • Demonstrated experience of healthcare sector (technical, data analytics, informatics, software and/or IT products).
  • Demonstrated success in generating life cycle of a product
  • Superb customer service and relationship building capabilities.
  • Demonstrated ability to collaborate with and mentor sales colleagues on products and value propositions.
  • Exceptional and persuasive written, oral and interpersonal communication skills.
  • Ability to manage multiple tasks concurrently while adhering to project schedule.

Keywords: Labcorp, Burlington , IT Product Manager, Other , Burlington, North Carolina

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