Customer Support Advisor / FT / 100% Work From Home

Company: Cision Ltd
Location: Burlington
Posted on: January 7, 2022

Job Description:

[Customer Service Representative / Fully Remote] - Anywhere in U.S. / Generous Pay + Benefits / Chat & Email only (no phones) - As a Customer Support Advisor you'll: Provide outstanding service to our customers through channels such as chat and email; Be involved in troubleshooting and investigating problems; Take support tickets through to resolution; Escalate support cases based on severity levels and associated business risk assessments; Be an expert on Falcon.io product and features as they are launched; Update internal knowledge base with new relevant insights in order to enhance knowledge sharing across all support team members; Provide support to internal users by answering product functionality questions via supported internal tools; Be the voice of the customer by logging and advocating for feature requests...Hiring Fast > >

Keywords: Cision Ltd, Burlington , Customer Support Advisor / FT / 100% Work From Home, Other , Burlington, North Carolina

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