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Customer Care

Company: Global Channel Management, Inc
Location: Burlington
Posted on: January 10, 2022

Job Description:

Customer Care needs 3 years experience
Customer Care requires:
Keyboarding skills and computer literate with the capability of quickly learning and applying software applications.
Flexibility and ability to adapt to changing work conditions.
Intermediate-level knowledge and ability to utilize Microsoft Office 365.
Demonstrated ability to provide strong interpersonal and communication skills and a penchant for providing superior customer service are desired.
Demonstrated ability with proprietary software applications.
Strong time management skills
Able to adapt and work in a team environment.

Customer Care duties:
Responds to customer requests and questions regarding technical large or complex quotations, orders lead times and account information.
Analyzes and rectifies customer concerns using established procedures.
Makes quotations on standard items, and writes orders.
Responsible for obtaining customer approval of quotations.
Coordinates with other departments in handling customer inquiries and providing service to customers
Performs duties where critical judgment is required when communicating with customers, sales representatives, and inter-company personnel.
Perform under constraints of short cycle times, constantly shifting demands and customer pressure.

Keywords: Global Channel Management, Inc, Burlington , Customer Care, Other , Burlington, North Carolina

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