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Account Specialist

Company: Labcorp
Location: Burlington
Posted on: May 11, 2022

Job Description:

LabCorp is seeking an Account Specialist to join our Customer Service team in Burlington, NC. This position will work with Child Support Offices and other government agencies, hospitals, clinics, private individuals needing DNA testing services, and internal customers to ensure that all client requests and inquiries are addressed in a timely and accurate manner. The Account Specialist will provide product education and handle a wide variety of questions while ensuring a world-class customer experience.Work Shift/Schedule: 1st shift Monday - Friday 9:30am - 6:30pmJob Duties/Responsibilities

  • Handle incoming calls from government accounts, private individuals, and other professionals
  • Respond to customer inquiries in a timely manner
  • Sell DNA testing services
  • Maintain client relationships
  • Act as a liaison between LabCorp and the clients/patients that we serve
  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
  • Speak with customers in a courteous, friendly and professional manner using protocol procedures
  • Inquire, clarify and confirm customer requirements and understanding of the solution
  • Provide additional customer education and information as needed
  • Qualify and establish inbound new customers requesting LabCorp's products and services
  • Work in multiple databases to research complex issues and questions
  • Review test forms for accuracy and report any discrepancies
  • Participate in activities designed to improve customer satisfaction and business performance
  • Perform administrative support to assure HIPAA complianceEducation/Qualifications/Skills
    • Requires a High School Diploma or equivalent, but prefer an Associate's Degree with 2-3 years of customer service experience
    • Previous experience in a customer service role required; preferably in a call center
    • Prior experience in the healthcare industry preferable
    • Proficient with Microsoft Office programs is required
    • Strong verbal and written communication skills and excellent ability to listen and respond
    • Must be courteous with strong customer service orientation
    • Excellent multitasking and prioritization skills
    • Strong flexibility and the ability to manage and adapt to changing priorities quicklyIf you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!Labcorp is proud to be an Equal Opportunity Employer:As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.For more information about how we collect and store your personal data, please see our Privacy Statement.

Keywords: Labcorp, Burlington , Account Specialist, Other , Burlington, North Carolina

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