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Call Center Representative

Company: Burlington Kia
Location: Burlington
Posted on: May 15, 2022

Job Description:

Job DescriptionWhat We're Looking ForDo you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Service Business Development Center Team. This is a great opportunity to start your career in retail automotive service and familiarize yourself with the entire dealership experience.In this role, you will be the link between the customer and our service department. Through inbound and outbound calls you will assist the customer with questions regarding potential vehicle service, scheduling of service appointments, and general questions regarding services we perform. You will learn about all of the vehicle services we offer and the everyday processes of our service department. We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers.ABOUT USAt Burlington Kia we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Burlington Kia is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. RESPONSIBILITIES

  • Manage a heavy flow of internet appointment leads and phone calls with the goal of setting a vehicle service appointment
  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
  • Coordinate schedules of service advisors and service appointments
  • Be a positive and welcoming initial impression for future service customers
  • Provide customers with initial service information & direct them to the appropriate dealership resources
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership managementQUALIFICATIONS
    • Highly motivated and energetic
    • At least one previous role based in strong customer service experience
    • Team player attitude
    • Prompt and courteous
    • Enthusiastic personality
    • Must have strong computer skills
    • Willing to submit to a pre-employment background check & drug screenBenefits
      • 401(K)
      • Paid Holidays
      • Paid Vacation
      • Health, Dental and Vision insurance at group rates
      • Basic Life Insurance
      • Accident and Critical Illness insurance

Keywords: Burlington Kia, Burlington , Call Center Representative, Other , Burlington, North Carolina

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