System of Care Coordinator
Company: Vaya Health
Location: Burlington
Posted on: January 23, 2023
Job Description:
LOCATION: Remote - will cover Alamance, Rowan, and Stokes
Counties
GENERAL STATEMENT OF JOB:The SOC Coordinator is responsible for
community based SOC advocacy and development, both with and for
families of children and youth engaged in behavioral health
services. The SOC Coordinator works in three counties to develop,
engage and support effective Community Collaboratives and work
strategically with community leadership and all SOC stakeholders,
at both state and local levels, to promote the expansion and
sustainability of SOC values and practices. ESSENTIAL JOB
FUNCTIONS:Collaboration and Advocacy with SOC Stakeholders and
Local Leadership:The SOC Coordinator collaborates with county SOC
stakeholders to ensure fidelity to SOC Values:
- The SOC Coordinator recruits and facilitates an Interagency
System of Care Policy and Planning group in each county, including
representation from youth and families with lived experience
navigating the behavioral health system, leaders from all SOC
stakeholder organizations and agencies, and Vaya's Complex Care
Management, Member Services, and Provider Network Departments. This
group meets regularly to support and enhance the utilization of SOC
values and practices, following the specific group guidelines and
requirements outlined in Vaya's System of Care Policy 3106.
- The SOC Coordinator establishes a meeting schedule with
behavioral health case managers to ensure regular and timely
utilization of a family-driven, youth-guided person-centered
approach in member services, providing oversight and consultation
as needs are identified.
- The SOC Coordinator ensures consultation, training and
technical assistance with SOC stakeholders addresses, but is not
limited to: collaborative goal-setting to meet identified community
needs; systemic changes in the behavioral health field; and best
practices in mental health and substance use disorder treatment and
recovery.
- In collaboration with Vaya Health's training teams, SOC
Coordinator ensures Vaya staff, providers, and community members
receive required SOC-related trainings.
- If a Family Partner is unavailable and/or a specific request is
made by a SOC stakeholder, the SOC Coordinator will attend Child
and Family Team meetings to offer assistance to the team related to
the adherence to and utilization of SOC values in the team's
processes.
- If applicable, the SOC Coordinator works collaboratively with
the SAMHSA System of Care Expansion and Sustainability grant team
working in the SOC Coordinator's counties to support the grant
project's goals and objectives. Community Collaborative Development
and Support:
- The SOC Coordinator joins and actively participates on local
Community Collaboratives. The SOC Coordinator, in collaboration
with a Vaya Family Partner, ensures each Community Collaborative
includes membership and active participation from all SOC
stakeholders, including, but not limited to: children, youth, and
families who have received or are receiving behavioral health
services; child, youth, and family advocates and advocacy agencies;
public and private behavioral health providers; government
representatives (e.g., Department of Social Services; Department of
Juvenile Justice; Health Department; County Commissioner); school
district personnel; and all other relevant child-serving agencies.
When gaps in representation are identified, the SOC Coordinator
engages in active outreach and recruitment in the local community
to ensure Community Collaboratives represent all facets of
SOC.
- In coordination with Community Collaboratives, the SOC
Coordinator identifies child, youth and family behavioral health
needs and services in place to meet the needs, establishing
strategies to develop additional services as gaps and unmet needs
are identified.
- The SOC Coordinator links Community Collaboratives with
technical assistance and training opportunities related to
results-based accountability to build capacity for data-driven goal
setting, decision-making and ongoing evaluation.
- In counties with no functioning Community Collaborative, the
SOC Coordinator actively engages and recruits a diverse selection
of SOC stakeholders, providing coaching and advocacy on SOC values
and policies and best practices for Community Collaboratives. When
initial membership is established, the SOC Coordinator works with
Community Collaborative members to identify the group's mission,
vision, values and goals. The SOC Coordinator assumes a
facilitation role for new Community Collaboratives until a
leadership structure is established and implemented. Evaluation and
Quality Improvement:In collaboration with the Family Partner, the
SOC Coordinator takes a leadership role in the ongoing evaluation
and quality improvement of SOC, including:
- Advocating with Vaya leadership and SOC stakeholders in each
county to ensure the presence of accessible, timely, high-quality,
evidence-based, effective behavioral health care for children,
youth, and families.
- Providing opportunities for family, youth, providers and
community members to share identified issues and concerns with Vaya
leadership and other SOC stakeholders and advocating for plans to
be developed and implemented to address identified concerns.
- Developing, in collaboration with each local community's SOC
stakeholders:
- A culturally appropriate, data-driven information management
system that allows for ongoing tracking and evaluation of SOC goals
and objectives.
- A review system to evaluate performance measures on a regular
basis.
- A process to share data and evaluation measures with local SOC
stakeholders as well as regional and state legislative bodies and
policymakers.
- A quality improvement process, with input from local SOC
stakeholders, including family and youth, responsible for utilizing
outcomes data to inform policy proposals and decision-making.
- Maintaining accurate records and ensuring appropriate
documentation of work, including tracking required data as
determined by Vaya Health's System of Care team. Collaboration with
NC State Collaborative and Department of Health and Human Services
(DHHS):In collaboration with the Family Partner, the SOC
Coordinator:
- Ensures representation and active participation from at least
one of Vaya's SOC Coordinators or Family Partners on each of the NC
State Collaborative's subcommittees.
- Attends monthly Breeze Calls to ensure ongoing
information-sharing and consultation with DHHS.
- Meets all DHHS standards and requirements, including submitting
completed Vaya SOC reports in accordance with the Department's
expectations and timelines and participating in all scheduled
conference calls, webinars, meetings, trainings, conferences, and
site visits. The SOC Coordinator attends the NC State
Collaborative's biweekly meetings, sharing updates and
evaluation/outcome information from local communities. Professional
Development: The SOC Coordinator will receive the State SOC
training curriculum and participate in appropriate professional
development to support best practice in working with youth and
families. The SOC Coordinator will attend meetings and trainings
conducted by Vaya and/or NC DMH/DD/SAS. Other duties as assigned.
QUALIFICATIONS & CREDENTIALING REQUIREMENTS: Bachelor's Degree in a
human services field plus four (4) years of experience working in
or with child public serving systems is required. Master's Degree
in a human services field preferred with two years of experience
working in or with child public serving systems. PHYSICAL
REQUIREMENTS:
- Close visual acuity to perform activities such as preparation
and analysis of documents; viewing a computer terminal; and
extensive reading.
- Physical activity in this position includes crouching,
reaching, walking, talking, hearing and repetitive motion of hands,
wrists and fingers.
- Sedentary work with lifting requirements up to 10 pounds,
sitting for extended periods of time.
- Mental concentration is required in all aspects of work.
KNOWLEDGE OF JOB:
- Possess a thorough knowledge of SOC core values and principals,
the ability to work effectively and collaboratively with a wide
range of family members, stakeholders, community leaders,
government agencies, providers and other Vaya staff.
- Possess general knowledge of family cultures, dynamics and
needs; have knowledge of Person-Centered Planning,
resiliency-building, trauma-informed care and results-based
accountability.
- Possess a general knowledge of DSS, School, Health Department
and other service agency protocols.
- Possess the knowledge and ability to document in electronic
medical record created brochures, public awareness materials and
presentations.
- Must complete documentation in a timely manner in compliance
with all privacy regulations.
- Must be able to maintain confidentiality and follow all agency
policies and procedures.
- Maintain a valid NC driver's license. RESIDENCY
REQUIREMENTS:The person in this position IS required to reside in
North Carolina or within 40 miles of the NC border.
SALARY: Depending on qualifications & experience of candidate. This
position is non-exempt and is eligible for overtime
compensation.
DEADLINE FOR APPLICATION: Open until filled
APPLY: Vaya Health accepts online applications in our Career
Center, please visit http://www.vayahealth.com/careers-overview/
Ind.00 1
Vaya Health is an equal opportunity employer.
Keywords: Vaya Health, Burlington , System of Care Coordinator, Other , Burlington, North Carolina
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