Account Specialist
Company: Labcorp Drug Development - USA
Location: Burlington
Posted on: January 27, 2023
|
|
Job Description:
LabCorp is seeking an Account Specialist to join our Customer
Service team in Burlington, NC. This position will work with Child
Support Offices and other government agencies, hospitals, clinics,
private individuals needing DNA testing services, and internal
customers to ensure that all client requests and inquiries are
addressed in a timely and accurate manner. The Account Specialist
will provide product education and handle a wide variety of
questions while ensuring a world-class customer experience .Work
Shift/Schedule: 1st shift Monday - Friday 11:00 am - 8:00pmJob
Duties/Responsibilities--- Handle incoming calls from government
accounts, private individuals, and other professionals--- Respond
to customer inquiries in a timely manner--- Sell DNA testing
services--- Maintain client relationships--- Act as a liaison
between LabCorp and the clients/patients that we serve--- Resolve
routine customer requests with products or services via inbound,
outbound calls, or the Internet--- Speak with customers in a
courteous, friendly and professional manner using protocol
procedures--- Inquire, clarify and confirm customer requirements
and understanding of the solution--- Provide additional customer
education and information as needed--- Qualify and establish
inbound new customers requesting LabCorp's products and services---
Work in multiple databases to research complex issues and
questions--- Review test forms for accuracy and report any
discrepancies--- Participate in activities designed to improve
customer satisfaction and business performance--- Perform
administrative support to assure HIPAA
complianceEducation/Qualifications/Skills--- Requires a High School
Diploma or equivalent, but prefer an Associate's Degree with 2-3
years of customer service experience--- Previous experience in a
customer service role required; preferably in a call center---
Prior experience in the healthcare industry preferable---
Proficient with Microsoft Office programs is required--- Strong
verbal and written communication skills and excellent ability to
listen and respond--- Spanish as a second language desirable---
Must be courteous with strong customer service orientation---
Excellent multitasking and prioritization skills--- Strong
flexibility and the ability to manage and adapt to changing
priorities quicklyIf you're looking for a career that offers
opportunities for growth, continual development, professional
challenge and the chance to make a real difference, apply
today!Labcorp is proud to be an Equal Opportunity Employer:As an
EOE/AA employer, Labcorp strives for diversity and inclusion in the
workforce and does not tolerate harassment or discrimination of any
kind. We make employment decisions based on the needs of our
business and the qualifications of the individual and do not
discriminate based upon race, religion, color, national origin,
gender (including pregnancy or other medical conditions/needs),
family or parental status, marital, civil union or domestic
partnership status, sexual orientation, gender identity, gender
expression, personal appearance, age, veteran status, disability,
genetic information, or any other legally protected characteristic.
We encourage all to apply.For more information about how we collect
and store your personal data, please see our Privacy Statement
.
Keywords: Labcorp Drug Development - USA, Burlington , Account Specialist, Other , Burlington, North Carolina
Click
here to apply!
|