Executive Desktop Support Technician III (Raleigh)
Company: First Citizens Bank
Location: Angier
Posted on: May 7, 2024
Job Description:
Overview: The technician will be responsible for providing
executive support for FCB employees, including direct support of
C-Level Executives. This role will interface with executives and
clients between the Technology department and across business
units. A successful candidate will be hands on, a self starter,
passionate about technology, communicative, and collaborative. The
Executive Support Technician is required to maintain a high degree
of professionalism and discretion, have superior technical skills,
excellent interpersonal skills, and present in line with the
executive environment. Responsibilities:
- Work within the Executive Support team to provide best in
class, white-glove support to the FCB Executives and their
assistants in the Raleigh office.
- Provide hands on support for FCB Executives who are
experiencing desktop hardware, software, mobile, A/V, and
networking issues and provide complete follow-through to successful
resolution. Be proactive in identification of problems to reduce
end user impact.
- Plan, schedule and execute computer equipment installations,
imaging, upgrades, and proactive replacement projects for FCB
Executives.
- Provide white glove support during the onboarding and
offboarding of executive and assistant new hires.
- Support of special events and executive meetings in house and
occasionally remote locations requiring travel or after-hours
coverage.
- Log, update, monitor and follow up on support requests in
ticketing system.
- Engage and escalate to other Technology support team
members
- Manage and prioritize tasks efficiently, and to the required
level of quality, within the context of the objectives supplied by
management.
- Take appropriate or necessary training classes to stay up to
date with the latest technologies and/or updates to key software
and hardware.
- Train employees on current and new technologies available to
them.
- Work directly with the wider Technology team on special
projects, including but not limited to new technology deployment
and cybersecurity initiatives. This position will be 3 days in the
office, in Raleigh and 2 days remote Qualifications:
Bachelor's Degree and 6 years of
experience in Systems engineer and systems programmer OR High
School Diploma or GED and 10 years of experience in Systems
engineer and systems programmer Preferred Skill(s):
- Working knowledge of desktop support,
- break/fixes,
- application support
- Executive support experience Certifications A+ and CompTIA are
considered a plus.
Keywords: First Citizens Bank, Burlington , Executive Desktop Support Technician III (Raleigh), Professions , Angier, North Carolina
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