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Customer Service Representative

Location: Burlington
Posted on: May 16, 2022

Job Description:

Job Description TEAMSESCO is a fourth generation family business, is seeking a positive, energetic Customer Service Representative. We are a rapidly growing company and this is an opportunity to grow with us. We are looking for an experienced and professional Customer Service Representative. New grads are welcome to apply Title: Customer Service - Client Care Specialist Job Description: This position is accountable for pre and post sales relationships with our customers, overseeing the customer experience from implementation through day to day operations Tasks Include detailed communication with management, operations team, sales team and most importantly our customers Properly handle all inbound and outbound calls to and from customers, distributors, and outside sales team. Document call notes, order status, and other information. Maintain impeccable adherence to customer service expectations and operating procedures. Objectively listen to, understand, and represent customer feedback. Represent company in a positive and professional manner at all times via internal and external communications. Assist accounting department with various tasks. Skills and experience: Customer service experience is highly preferred Excellent oral and written communication Must be proficient in the use of Microsoft Office Ability to communicate with multiple layers of leadership and customers Organized Anticipate customer needs and work with others to provide a solution Eager to serve customers and dive into problem solving Effectively analyze and resolve customer issues and escalate issues to management as needed Incentives: Health insurance Dental Vision Life insurance Casual but quality focused work environment Custom developed test equipment and QC program Great growth opportunity Learn more about TEAMSESCO by visiting our website at www.teamsesco.com We are an E/O/E Company Description TEAMSESCO is a 100 year old, family owned business focused on engineering services for the wind, solar and manufacturing industries. We take great pride in our quality repair services and exceptional customer service.

Keywords: TEAMSESCO, Burlington , Customer Service Representative, Sales , Burlington, North Carolina

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