Customer Service Representative
Company: Cambro Manufacturing
Location: Mebane
Posted on: September 23, 2024
Job Description:
WORK SHIFT:First Shift (United States of America)JOB
DESCRIPTION:Provide excellent service to our customers utilizing
phone, email, and live chat. Demonstrate initiative and use of good
customer service skills to provide excellent customer support on
every interaction.ESSENTIAL JOB FUNCTIONS
- Professionally answer customer calls, emails and chat requests
regarding orders, inquires and problems/complaints.
- Ability to handle a high volume of calls and emails per day
with a positive demeanor, exceeding customer's expectation on each
interaction.
- Proactively respond to customer questions regarding products
and/or their order in an efficient and accurate manner; answer
technical questions and offer general information for end
users.
- Resolve customer issues with regard to product availability,
tracking/delivery expectations, freight damage, product shortages
or other issues in a timely manner.
- Utilize our CRM Salesforce Service Cloud to manage customer
interactions, ensuring transparent communication on customer issues
with team members.
- As a customer service representative, you are a brand
ambassador for Cambro, and must be able to professionally represent
the brand in all communications with customers.
- Ability to be empathetic, positive and upbeat in all written
and verbal communications; excellent grammar and punctuation
required.
- Solicit new or additional products when appropriate and offer
customers options available to meet their needs.
- Assist customers with returned goods; process return
authorizations.
- Work collaboratively with internal departments including
production, sales, accounting, shipping, warehousing, and
logistics.
- Understand basic freight terms (3rd party, collect, prepaid,
etc.). Investigate missing or delayed shipments.
- Manage administrative duties and reports to support our team
and customers.
- Manage key customer accounts via web portals
- Maintain reliable and consistent attendance, including being
punctual, and dependable in order to meet the needs of the
department and the organization.
- Execute each essential duty satisfactorily in order to perform
job successfully.
- Follows all safety procedures required in work area, wears PPE
as needed, attends all safety meetings, and reports safety issues
regarding equipment or unsafe/hazardous conditions.
- Performs effectively as a team member, able to work well with
others, open to receive and give feedback, and treats everyone with
respect.
- Takes ownership of own work and behavior, accepts
accountability for own actions, encourages solutions, and
communicates status of work/projects.
- Follow all department quality standards/criteria. Raise
concerns and issues to immediate manager.
- Able to understand and demonstrate Cambro company culture,
display company core values (Safety, Quality, Respect, and
Service).
- Understands department's key performance indicators and
contributes to achieve these goals both individually and as a
team.
- Other duties as needed or required.ADDITIONAL RESPONSIBILITIES
- Other duties as assigned
- Must be able to work overtime as needed, remain flexible and
open to possible schedule changes in order to meet business
needs.REQUIRED QUALIFICATIONSThe requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- High school diploma or equivalent and a minimum of 2-5 years of
customer service support.
- To perform this job successfully, an individual must be able to
work with management, customers and distributors, and requires a
complete focus on customer service.
- Basic computer skills including Microsoft Outlook, Word and
Excel.
- Knowledge of customer service software and CRM experience
required; Salesforce.com Service Cloud experience preferred.
- Excellent communication skills, both written and verbal.
- Ability to multi task and perform duties in a fast-paced
environment
- Excellent listening and problem-solving skills
- Ability to adapt to change and embrace new processes and
technologies.PREFERRED QUALIFICATIONS
- Customer Service background in Manufacturing or Foodservice
Preferred.
- Multi-Lingual highly desirable.
- AS400 experience helpful.PHYSICAL DEMANDS The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.Walking,
standing, bending at the neck, bending at the waist, twisting at
the neck and waist, repetitive use of hands, simple grasping, power
grasping, fine manipulation, pushing and pulling, reaching above
and below the shoulder, carrying/lifting up to 11-25 lbs.PPE
REQUIREMENTS
- Safety glasses
- Face covering (mask) in accordance with company
policy.COMPENSATION RANGE:Salary may vary based on
experience.CAMBRO is proud to be an equal-opportunity workplace.
All qualified applicants will receive consideration for employment
without regard to and will not be discriminated against based upon
race, color, religion, national origin, gender, sexual orientation,
gender identity, age, physical or mental disability, genetic
information, military or veteran status, or other characteristics
protected by law.
Keywords: Cambro Manufacturing, Burlington , Customer Service Representative, Sales , Mebane, North Carolina
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