Service Support Representative
Company: VirtualVocations
Location: Roanoke
Posted on: May 3, 2025
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Job Description:
A company is looking for a Service Support Representative (Day
Shift) to support the Platform Services team on a high-profile
government contract.
Key Responsibilities
Process requests and inquiries from stakeholders via various
communication channels in a timely manner
Update the ticketing system and review reports for accuracy
Provide troubleshooting support and maintain detailed records of
stakeholder interactions
Required Qualifications
High school diploma
2+ years of experience in a service support role
Experience with ticketing systems and validating tickets for
quality metrics
Ability to work a flexible schedule, including weekends, evenings,
and holidays
Must be able to obtain a Public Trust Clearance
Keywords: VirtualVocations, Burlington , Service Support Representative, Sales , Roanoke, North Carolina
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