BDC Representative
Company: Keffer Volkswagen
Location: Huntersville
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Are you ready to be a part of a
brand new era? Keffer Volkswagen is under dynamic new management
and is experiencing significant growth! We are looking for an
energetic, goal-driven, and highly professional BDC Representative
to be the first and most important point of contact for our
customers. This is more than a job; it's an opportunity to grow
your career and your income with a winning team . Why Join Our
Team? * Unlimited Earning Potential: The pay listed is just the
starting point. Our commission and bonus structure is designed to
reward high performers. There is truly no cap to what you can earn
if you come in and work extremely hard, are coachable, and commit
to excellence. * A Culture of Growth: Join a team that is actively
expanding, investing in new systems, and building a positive,
professional environment where your success is celebrated. * The
Volkswagen Brand: Represent one of the world's most recognized and
respected automotive brands. * New Management: Be part of shaping
the future and setting new standards for customer service
excellence. Primary Responsibilities The BDC Representative is
essential for driving dealership traffic and growth by managing all
inbound and outbound customer communications with the goal of
setting quality appointments for the Sales department. * Lead
Management: Promptly handle and respond to all incoming internet
leads, phone calls, text messages, and chat inquiries for Sales. *
Appointment Setting: Execute persuasive follow-up strategies to
convert leads into confirmed showroom or service appointments. *
Customer Communication: Conduct professional, friendly, and
informative outbound calls (prospecting, follow-up, and CSI calls)
to previous, current, and prospective customers. * CRM Expertise:
Accurately log all customer contact, notes, and activity in our
Customer Relationship Management (CRM) software. * Product
Knowledge: Maintain expert-level knowledge of all new Volkswagen
models, features, pricing, and current promotions/incentives. *
Collaboration: Work closely with Sales Managers to ensure a
seamless and world-class customer experience from the first contact
to the final sale. * Goal Achievement: Consistently meet or exceed
daily, weekly, and monthly key performance indicators (KPIs) for
calls, contacts, and appointments set. Qualifications & Skills *
Proven Experience: Minimum of 1 year in a BDC, call center,
customer service, or high-volume sales environment (Automotive
experience is a significant plus). * Communication Powerhouse:
Exceptional verbal and written communication skills with a
confident, energetic, and professional phone presence. * Technical
Proficiency: Strong computer skills, including experience with a
CRM system and Microsoft Office Suite. * Drive for Success: A
self-motivated, results-oriented, and competitive mindset with a
desire to achieve top-tier income. * Team Player: Positive attitude
and the ability to thrive in a fast-paced, goal-driven, team
environment. * Required: High school diploma or equivalent. Must
have a valid driver's license. If you are ready to put in the
effort and earn the income you deserve in a revitalized and growing
dealership, apply today!
Keywords: Keffer Volkswagen, Burlington , BDC Representative, Sales , Huntersville, North Carolina
