Senior Sales Operations Manager

Company: Align Technology, Inc.
Location: Raleigh
Posted on: March 20, 2026

Job Description:

Sr. Sales Operations Manager, will be responsible for developing and maintaining all incentive-based compensation systems/tools, optimizing work processes, enhancing Sales Force Effectiveness and providing insights and recommendations for sales teams. The candidate will work cross-functionally with various departments to create solutions by gathering data and insights to ultimately drive best-in-class experience and productivity to meet and exceed company/department goals. The candidate will utilize industry benchmarks to deliver tracking and traceability of processes and solutions utilizing technology platforms delivered by Sales Operations. Role expectations Sales Compensation & Incentives • Maintain end to end ownership of incentive based compensation programs, including design inputs, governance, system readiness, execution, and ongoing optimization. • Collaborate cross functionally to support quota setting, accruals, payout processes, and performance tracking. • Provide insights on incentive trends, seller behavior, and business impact, including clear recommendations for program adjustments. Sales Operations & Sales Excellence • Develop, improve, and maintain sales operational systems, tools, processes, and best practices that enable efficient execution and high quality decision making. • Ensure tools and workflows are designed to remove friction, increase field productivity, and support a consistent seller experience. • Lead continuous improvement efforts across sales operations, leveraging industry benchmarks and internal insights. • Identify performance gaps and structural opportunities, using data and insights to recommend and drive changes that improve sales outcomes. • Establish clear governance, measurement, and feedback loops to continuously improve sales effectiveness initiatives. What were looking for • Bachelor’s Degree or equivalent experience • 10 years of experience in Sales Operations, Sales Effectiveness, or related analytical roles • Strong experience with incentive compensation, sales performance management, and operational analytics • Proficiency in Salesforce, SQL, Power BI, and Sales Performance Management tools • Experience with sales operating models, organizational effectiveness, and process design • Strong financial modeling, budgeting, and forecasting experience • Demonstrated ability to own outcomes, make informed decisions, and drive initiatives end to end • Strong judgment and comfort navigating legal, regulatory, and compliance considerations • Working knowledge of product development and system architecture • Excellent communication and presentation skills, with the ability to influence senior stakeholders • Strong problem solving skills and comfort operating in ambiguity • Ability to manage shifting priorities and balance strategic thinking with execution • Willingness to travel up to 10%

Keywords: Align Technology, Inc., Burlington , Senior Sales Operations Manager, Sales , Raleigh, North Carolina