Field Operations Manager

Company: Griswold Home Care for Raleigh
Location: Raleigh
Posted on: February 17, 2026

Job Description:

Job Description Job Description Griswold Home Care of Raleigh/Apex is hiring a Field Operations Manager to help run the front-of-house execution of our home care business. This is a hands-on, in-market leadership role focused on client relationships, caregiver onboarding, scheduling execution, and in-home assessments . You will work closely with senior leadership and backend operations to ensure care is delivered smoothly, consistently, and professionally. This role is ideal for someone who wants real responsibility , is comfortable learning the core mechanics of the business, and is motivated by earning greater scope and compensation through performance — not tenure. This is not an administrative role and not a guaranteed promotion path. It is a proving ground for future operational leadership. Key Responsibilities Field Operations & Scheduling Execution Learn and support caregiver and client scheduling to ensure coverage and continuity of care Solve day-of scheduling challenges, including call-outs and urgent changes Communicate clearly and professionally with caregivers and families Partner with Care Operations and leadership to understand priorities and trade-offs Client Services & In-Home Work Conduct in-home assessments and client check-ins Build trust with families and confidently guide next steps Address common concerns such as resistance, uncertainty, and timing Protect client hours through proactive communication and follow-up Caregiver Onboarding & Support Interview, hire, and onboard caregivers Lead caregiver orientations and set expectations Serve as a field-level resource for caregivers once placed Leadership & Growth (Earned Over Time) Handle escalated client and caregiver situations Participate in inbound sales calls and follow-up conversations Take on increasing decision-making responsibility as trust and competence are demonstrated Contribute ideas to improve systems, communication, and care delivery What Success Looks Like Scheduling stability and reduced chaos Calm, confident decision-making under pressure Strong relationships with clients and caregivers Increased responsibility earned through results Leadership presence without needing a title Who You Are Organized, decisive, and resilient Comfortable working in a fast-paced, imperfect environment Willing to learn the details before taking on authority Able to balance empathy with firmness Interested in leadership through accountability, not entitlement Experience in home care, healthcare, staffing, senior living, or operations is helpful — but judgment, communication skills, and learning speed matter more. Compensation, Benefits & Growth Competitive base salary based on experience Performance-based bonuses tied to expanded responsibility and outcomes Paid time off Increased scope and earnings as capability is demonstrated Advancement is not guaranteed. It is earned. Why Griswold Home Care Griswold Home Care has been serving families for over 40 years. We are building a leadership-driven operation that runs cleanly, professionally, and independently of the owner. If you want to be part of a team where competence, trust, and accountability matter — and where growth follows performance — this is a strong place to build your career.

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